Alphoris Technologies LLP · Last updated: August 12, 2026
By accessing, registering for, or using the Alphoris platform ("Service"), you agree to be legally bound by these Terms of Service, our Privacy Policy, our Data Processing Agreement, our Refund Policy, and any additional guidelines incorporated by reference (together, the "Agreement"). If you do not agree, you must not access or use the Service. If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.
These Terms constitute a binding agreement between you and Alphoris Technologies LLP, a limited liability partnership registered under the Limited Liability Partnership Act, 2008, with its registered office in Bangalore, Karnataka, India (LLPIN: ACY-1551).
Alphoris provides an AI-powered voice and messaging platform enabling businesses to automate customer communication through:
Features are provided without warranty or service commitment and may be modified or withdrawn at any time. Alphoris is a technology provider, not a telecom operator or registered telemarketer; voice connectivity is supplied by licensed access providers.
Free trials and free-tier accounts are provided as-is, may be subject to usage limits, and may be suspended or discontinued at any time without notice.
You acknowledge and agree that all information, data, content and materials provided as either knowledge base or customer data to the Service or to any AI agent — including but not limited to CRM data, customer names, telephone numbers, email addresses, contact details, account information, documents, knowledge bases, FAQs, policies, product information, scripts, prompts, training materials, and any other quantitative or qualitative inputs ("Customer Content") — are supplied solely by you.
You are solely responsible for the accuracy, completeness, legality, quality, ownership, and appropriateness of all Customer Content. Alphoris does not verify, validate, monitor, edit or assume responsibility for Customer Content, and has no obligation to do so.
You represent and warrant that:
You retain all ownership of Customer Content. You grant Alphoris a non-exclusive, worldwide, royalty-free licence to host, process, transmit and display Customer Content solely to the extent necessary to provide the Service to you.
You agree to use the Service only for lawful, legitimate business purposes:
You must NOT use the Service to:
We may suspend or terminate access immediately, without notice, where we reasonably believe this section has been breached.
Commercial communication in India is regulated by TRAI under the Telecom Commercial Communications Customer Preference Regulations (TCCCPR). Where you use the Service for commercial or promotional outreach, you are the sender and the registered telemarketer for regulatory purposes. You are responsible for:
Alphoris provides tools that assist with compliance but does not scrub, verify or guarantee the regulatory status of your campaigns, headers or contact lists. Penalties, blacklisting, header suspension or disconnection imposed by TRAI or an access provider arising from your campaigns are your responsibility. You must provide evidence of DLT registration on request, and we may suspend campaigns pending that evidence.
The Service is delivered using artificial intelligence, including speech recognition, language processing, translation, summarisation and response generation.
The platform will always disclose, at the start of every call, that the recipient is speaking to an AI assistant and that the call is being recorded. These disclosures are enforced by the platform in the language of the call. They cannot be disabled, suppressed or overridden by any script, prompt, knowledge base or configuration you supply, and any attempt to do so is a breach of Section 6.
AI-generated outputs may be inaccurate, incomplete, or inappropriate. Transcripts, summaries, sentiment scores and extracted data are produced automatically and are not verified by a human. You remain solely responsible for reviewing and validating any business-critical decision based on AI-generated output. Alphoris makes no warranty as to the accuracy of AI-generated content and accepts no liability for decisions taken in reliance on it.
You are responsible for any withholding tax applicable to payments, and for providing a valid GSTIN where you wish to claim input credit.
The Alphoris platform — including AI models, interface, software code, design, trademarks, and documentation — is the exclusive property of Alphoris Technologies LLP. You retain full ownership of your Customer Content, contact lists, knowledge base content, and custom scripts, as set out in Section 4. Alphoris may use aggregated, de-identified usage statistics that cannot reasonably be linked to you or any individual to operate, secure and improve the Service.
Personal data processed through the Service is governed by our Privacy Policy and our Data Processing Agreement, both incorporated into these Terms by reference. In respect of personal data you upload or generate through the Service, you are the Data Fiduciary and Alphoris is a Data Processor acting only on your documented instructions. You may request export or deletion of your data at any time.
We target 99.9% monthly uptime but do not guarantee uninterrupted availability. Scheduled maintenance is communicated at least 24 hours in advance. We are not liable for downtime caused by third-party infrastructure failures, telecom network conditions, or events beyond our reasonable control. Concurrent call capacity may be limited by plan and by available telephony capacity.
The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Alphoris does not warrant that the Service will be error-free, uninterrupted, or secure, or that AI output will be accurate.
To the maximum extent permitted by law, Alphoris shall not be liable for indirect, incidental, special, punitive, or consequential damages, or for loss of profits, revenue, goodwill or data. Our aggregate liability shall not exceed the amount paid by you in the 12 months preceding the claim.
The cap and exclusions above do not apply to:
You agree to indemnify, defend and hold harmless Alphoris, its officers, directors, employees, and partners from claims, damages, liabilities, regulatory penalties, and reasonable expenses (including legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any law, regulation or third-party right, including the DPDP Act and TRAI regulations; (c) your AI campaigns and communications made on your behalf; (d) the content, legality or accuracy of your Customer Content; and (e) any claim by a Data Principal arising from your failure to obtain valid consent.
Each party may receive non-public information of the other. The receiving party will use it only to perform the Agreement, protect it with at least reasonable care, and not disclose it except to personnel and advisers who need it and are bound by equivalent obligations. These duties continue for 3 years after termination, and indefinitely for trade secrets and personal data. Disclosure compelled by law is permitted where the receiving party gives prompt notice, to the extent legally allowed.
Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, strike, fire, flood, government or regulatory action, telecom or internet outage, failure of an upstream telephony or cloud provider, or power failure. The affected party will notify the other promptly and use reasonable efforts to resume performance. If the event continues beyond 60 days, either party may terminate the affected Services on written notice.
Either party may terminate with 30 days' written notice. Alphoris may suspend or terminate immediately for breach of Sections 5, 6 or 7, for non-payment beyond 30 days, or where required by law or by a telecom or regulatory authority. Upon termination, your data remains accessible for export for 30 days, after which it is deleted in accordance with the Privacy Policy and the Data Processing Agreement. Sections 4, 10, 13, 14, 15, 18 and 19 survive termination.
These Terms are governed by the laws of the Republic of India, without regard to conflict-of-laws principles.
Disputes shall first be attempted through good-faith negotiation between senior representatives for 30 days. If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement, seated in Bengaluru, Karnataka, conducted in English. The award is final and binding. Nothing in this section prevents either party from seeking urgent interim or injunctive relief from the courts at Bengaluru, which have exclusive jurisdiction for that purpose and for enforcement of any award.
See also: Privacy Policy · Data Processing Agreement · Refund Policy